The Market Today

Barely a news bulletin passes these days without a reference to utility problems be they service or pricing related. Our increasing dependency on imported fuels to meet the growing shortfall in UK supplies and inadequate storage infrastructures leave businesses at the mercy of volatile world energy markets.

In addition to the well documented rise in pricing, customer service has been compromised by the call centres favoured by the large multi-nationals who have grown their businesses largely by acquisition. Terms and conditions vary from supplier to supplier and are strictly imposed rarely to the benefit of the customer. Supplier billing contains more estimated meter readings which if left uncontrolled can result in poor cash flow. Against this background it is not surprising that customers might feel confused and frustrated.

ESS share common cause with our clients to reduce and control costs since our fees are solely performance based. We aim to complement existing activity standing alongside our clients in partnership for the long term.